Strategy, Operations & Human Capital

Our Strategy, Operations & Human Capital services help professional services firms stay competitive, efficient and people-focused through volatile times.

Strategy

In an increasingly competitive and complex landscape, professional services firms must craft bold, data-driven strategies to stay ahead.

We work with our clients to identify market opportunities, refine value propositions and develop actionable growth plans that drive competitive advantage. 

Whether redefining service offerings, exploring new markets, or navigating industry disruptions, our strategic insights empower firms to achieve sustainable success.

 

Operations

Operational excellence is the backbone of a thriving professional services firm.

We help organisations optimise their operating models, streamline processes and embrace digital transformation to improve efficiency and profitability. 

By combining market intelligence with practical expertise, we enable firms to build scalable, future-ready operations that enhance delivery and maximise client impact.

 

Human Capital

The professional services industry thrives on its people. Our approach to human capital focuses on attracting, developing and retaining top talent to meet evolving market demands. 

From leadership development and succession planning to culture transformation and workforce upskilling, we help firms build resilient, high-performing teams that drive long-term growth and innovation.


SPECIALISM TEAM

Our Strategy, Operations & Human Capital experts

James Cowen

Director, Growth Advisory

James works with professional service leaders supporting their most pressing international market and capability growth objectives.  Working with international clients, he has shaped and delivered actionable client and market intelligence in established and nascent markets. Complimentary to this, he advises clients on securing high impact individual and senior team appointments as well as the rapid capability scaling through M&A.  A certified GCologist, James is passionate about the use of data to inform the development and retention of winning teams in the context of client growth objectives.

Prior to eg.1, James was MD at Accenture advising global B2B technology clients on operating model and customer transformation. From Accenture, James joined Spencer Stuart, specialising in leadership advisory and executive search to global professional services clients. James holds a BSc in Economics from the University of Edinburgh.

 

Why I Do What I Do

“To be part of the strategic growth of the most impactful professional services companies in the world – Galvanising client leadership teams, informing growth strategy and targeting capability investment to differentiate in established and new markets.”

Louisa Fulcher

Principal, Executive Search

Louisa joined eg.1 in 2021 with 15 years’ experience in Executive Search focused on Professional Services. Louisa holds a first-class degree in Economics & Management from Oxford University. She started her career with a boutique economics consulting firm, before moving into Executive Search. Louisa founded and ran her own Executive Search firm successfully for many years and has become a leading advisor in her field.  Louisa has deep expertise across all areas of strategy, management consulting and finance,  where she has successfully worked with a range of professional service firms across Europe and the US.

 

Why I Do What I Do

“Executive search combines my love of rigorous research and the ambiguity that comes from dealing with people.  I enjoy exceeding client expectations in competitive markets to help them achieve their Talent goals.”

Achieve operational & strategic excellence

We help you unlock opportunities, optimise performance and attract top leadership talent to transform your organisation.